I made a terrible mistake in my spoke length calculation and the spokes I ordered from you don't work, can I return them?
The short answer, no. Terribly sorry. Keep in mind that you're ordering a one-off custom-length spoke. When it comes to spoke length, measure three times, cut once.
But wait! We get it, we've been there, we've sometimes goof when we're calculating our very own spoke lengths for our custom wheel builds. Please email or text. We might be able to offer a discount on a replacement order. What's more, if there's a manufacturing defect in the spoke or you asked for a 280mm spoke and I sent you a 270mm spoke, or your order was for silver spokes and you got black, you'll of course get your money back.